Shipping & Delivery
Last updated: 26 September 2026
XENTRODRY supplies compact air dryers and gas coolers to customers across Australia.
This Shipping & Delivery Policy explains how we handle dispatch, delivery estimates, stock availability and shipping-related enquiries.
Shipping Summary
Standard shipping is free to Australian postcodes outside our remote-area list. Listed postcodes require a freight quote before payment. Available shipping methods and the final order total are shown at checkout before payment. Prices for Australian delivery include GST. XENTRODRY covers any applicable import duties, import taxes and customs clearance fees, so customers will not be charged these amounts on delivery.
Order preparation / handling time: 2–3 business days after order confirmation and payment confirmation.
Estimated delivery time after dispatch: usually 3–5 business days for most Australian delivery locations.
Estimated total delivery time: generally 5–10 business days from order confirmation and payment confirmation, depending on product availability, delivery destination, courier service and operational conditions.
Shipping method: courier or freight service, depending on product size, weight and delivery location.
For urgent orders, please contact us before placing an order to confirm current stock availability and estimated delivery time.
1. Delivery areas
We supply products to customers across Australia.
For a postcode on our remote-area postcode list, please request a freight quote with your postcode and product model. Online checkout is unavailable for these postcodes until a separate quote has been agreed. We confirm delivery availability, the full shipping charge and estimated timing before you pay.
View postcodes requiring a freight quote
These postcodes form XENTRODRY’s remote delivery area. Ranges include both endpoints. Other Australian postcodes qualify for free standard shipping.
NT: 0822, 0837, 0845–0852, 0854–0899
NSW: 2361, 2386–2388, 2396, 2400, 2405–2407, 2410, 2551, 2672, 2675, 2711, 2715, 2824–2825, 2828–2829, 2831–2840, 2873, 2877–2880, 2898–2899
VIC: 3396, 3419, 3424, 3485, 3500, 3506, 3509, 3512, 3889–3892
QLD: 4025, 4183, 4385, 4406, 4416–4420, 4422–4423, 4425–4428, 4454–4498, 4627, 4702, 4705, 4707, 4709, 4718–4736, 4739, 4741–4746, 4756–4800, 4802–4805, 4807, 4816, 4820–4830, 4854, 4871, 4890–4891
SA: 5220–5223, 5267–5268, 5275, 5302, 5304, 5341, 5432, 5434, 5440, 5575–5577, 5582–5583, 5602–5607, 5630–5690, 5710–5734
WA: 6161, 6262, 6328, 6335–6348, 6353–6367, 6369, 6372–6375, 6386, 6398, 6415, 6418, 6420–6427, 6429–6430, 6434–6441, 6443, 6445–6450, 6468, 6472–6479, 6484–6485, 6488, 6490, 6514–6519, 6522, 6532–6537, 6603–6799
TAS: 7109, 7140, 7186, 7190, 7215, 7255–7257, 7264, 7330, 7467–7470
For delivery outside Australia or a special-access service, please contact us before ordering.
2. Stock availability
Selected models may be stocked locally in Sydney.
Stock availability may change from time to time. If you require a product urgently, we recommend contacting us before placing an order to confirm current stock status.
For stock availability enquiries, please contact:
3. Order preparation and handling time
Orders are usually prepared and handed over to the courier or freight provider within 2–3 business days after order confirmation and payment confirmation.
Handling time may vary depending on product checking, packaging requirements, order quantity, payment confirmation, public holidays, courier availability or other operational factors.
If an order is urgent or required for a project deadline, please contact us before placing the order so we can confirm current stock availability and estimated dispatch time.
4. Supply network and availability changes
Selected models may be stocked locally or available through our supply network.
Stock availability may change from time to time. If a product is temporarily unavailable, we will contact the customer to confirm the estimated lead time or discuss an alternative solution.
If you require a product urgently, we recommend contacting us before placing an order to confirm current stock status.
5. Delivery time
After dispatch, standard delivery usually takes 3–5 business days for most Australian delivery locations.
The estimated total delivery time is generally 5–10 business days from order confirmation and payment confirmation.
Delivery time may vary depending on the destination, courier service, product size, product weight, delivery address, regional or remote location access, public holidays, weather events, transport disruptions and other factors outside our control.
Any delivery timeframe provided by XENTRODRY is an estimate only unless expressly confirmed in writing.
6. Shipping cost
Standard shipping is free to Australian postcodes outside our remote-area list. Listed postcodes require a freight quote before payment.
For eligible free-shipping postcodes, the shipping method and final order total are shown at checkout before payment. For the listed remote postcodes, payment is arranged only after you accept the freight quote. No unquoted freight charge is added after payment.
7. Order confirmation and payment
Orders are processed after both order confirmation and payment confirmation have been completed.
If payment is delayed, order preparation, dispatch and delivery may also be delayed.
For quote-based orders, dispatch and delivery arrangements will follow the details confirmed in the quotation or order confirmation.
8. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that the delivery address includes all required details, such as company name, contact person, phone number, unit number, loading dock information, access instructions or any site-specific delivery requirements.
XENTRODRY is not responsible for delays or additional costs caused by incorrect, incomplete or inaccessible delivery information.
9. Receiving your delivery
Please inspect the packaging and product as soon as reasonably possible after delivery.
If the product appears damaged, incorrect or incomplete, please contact us promptly at:
Please include:
– Order number or purchase details
– Product model
– Photos of the packaging
– Photos of the product
– Description of the issue
– Delivery information
This helps us assess the issue and arrange an appropriate solution.
10. Delivery delays
We aim to provide reasonable delivery estimates and keep customers informed where possible.
However, delivery may be delayed by factors outside our control, including courier delays, supplier delays, customs or import processing where applicable, weather events, public holidays, transport disruptions, stock shortages or other unexpected events.
If we become aware of a significant delay affecting your order, we will try to notify you as soon as reasonably possible.
11. Urgent orders
If your order is urgent or required for a project deadline, please contact us before placing the order.
We can help confirm current stock availability, estimated dispatch time and delivery options where available.
Urgent delivery is not guaranteed unless specifically confirmed in writing.
12. Risk during delivery
For standard deliveries arranged by XENTRODRY, we will assist with delivery-related issues such as damaged, incorrect or incomplete delivery where notified promptly.
Customers should not dispose of product packaging or shipping materials before contacting us about a delivery issue, as these may be required for courier assessment or claim purposes.
13. Pick-up or special delivery arrangements
Local pick-up, special freight arrangements or delivery to restricted-access sites may be available by prior arrangement.
Please contact us before ordering if you require special delivery arrangements.
14. Contact us
For shipping, delivery, stock availability or urgent order enquiries, please contact:
For returns and refunds, see our Warranty & Returns Policy. For pricing and payment information, see our Terms & Conditions.